Patient Support Supervisor 

Opportunity for Functional Medicine loving, computer savvy extrovert to play a key role in health restoration of those with chronic illness across the United States. Here at Sanctuary Functional Medicine we are a leading clinic in alternative integrative medicine in Middle Tennessee! Sanctuary Functional Medicine has an opening for a sales team leader. The ideal candidate has worked in a sales environment for 5-10 years in a supervisory position and is ready to bring their sales experience to Sanctuary Functional Medicine to create and execute a sales process that will help prospects who have lost hope towards a healthier more abundant life they never dreamed possible.

General Summary of Duties:

This position is responsible for supervision of the patient support team at Sanctuary Functional Medicine (SFM), as well as direct new patient intake and support. The position will provide information to new patient inquiries regarding services at SFM directly or through the team. Inquiries will come from the public via phone, email, the SFM website and other referral sources about services offered at SFM. Responsible for answering questions and converting inquiry to patient relationship with SFM. Additionally, employee will be responsible for tracking clients in the software, tracking statistics as needed and providing reports on a routine basis. Other duties include marketing services of SFM to others in the region as well as other areas as determined.  Once fully trained this can include visits to physician offices or other ancillary service providers who may become referral sources for new patients.

 

Receive inquiries via the following sources:

• Website(s)
• Email
• Phone
• Current patients

Respond with rapid needs assessment

Offer needs appropriate program

• Educate prospective patient
• Guide payment options
• Complete enrollment of patient in SFM systems

For those not enrolled

• Set for follow up at later date
• Ensure data collected in software program(s)

 

The employee will use the following to assist with the process:

o Call Scheduling

o Living Matrix enrollment

o Active Campaign management (critical function)

o Reports

Dr. Potter weekly KPI#s

Digital media monthly dialogue on outbound marketing

 

Leadership/Supervisory Duties:

• Supervising as well as working directly in Patient Support Services
• Implementing and monitoring these services
  • Updating and/or changing processes as needed
• Overseeing Sales and Support training
• Monthly Leadership & Team meetings
• Coordinating with Marketing staff.

Qualifications and Requirements:\

• Bachelor’s degree in Business, Marketing, Communications, or related field
• 5 years of experience in sales
• Strong oral and written communication skills
• Proven ability to lead a team
• Excellent leadership skills
• Experience setting sales goals
• Results-oriented with strong analytical skills
• Deep understanding of CRM systems and best practices
• Desire to create and manage a new sales process
• Proficient in Microsoft Office

Send your resume to info@sanctuaryfm.org for more information.

Position is interviewing now and hiring upon identification of the right future leadership team-member.

This full time position will require minimum 32 hours in office per week upon training completion and then may have up to 8 hours per week from out of office setting. Opportunities for promotion will depend on satisfactory completion of Key Results Areas. Opportunity for advancement with clinic growth will be available for leadership positions.

Three years prior leadership experience required. Degree in related field preferred.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.